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Frequently asked questions
Open-box devices are recently returned Theragun devices available at discounted prices. Open-box products may show minor to moderate signs of use that affect cosmetic appearance, but have no material impact on performance.
All open-box devices are sanitized and free from defects in material and workmanship. As these are recently returned devices, you can expect to see minor to moderate signs of use that affect cosmetic appearance such as scratches and blemishes.
Original packaging, user manuals, inserts, and non-essential parts or accessories may be missing. In order to maintain the utmost hygienic standards, Supersoft attachments are not included with Theragun PRO open-box devices.
Additionally, the following are not available with open-box devices:
PROCare
Personalization
Free digital course
All open-box devices are covered under a 30-day limited product warranty. The Open-Box Warranty only covers product issues caused by defect in material or workmanship during ordinary consumer use. For any warranty issues, please contact us. See our Open-Box Warranty for additional details.
All open-box devices are final sale and cannot be returned. Should you experience any defect in material or workmanship during ordinary use within 30 days from the original date of purchase, you may qualify for repair or replacement under our Therabody Open Box Warranty Return Period. See our Therabody Open-Box Limited Warranty for additional details.
Yes, financing options for open-box devices are available through Affirm. Learn more about Affirm here.
*Open-Box Terms. Each open-box product has been sanitized and inspected to verify proper working order and physical appearance. Please note that open-box products show minor to moderate signs of use that affect cosmetic appearance, but have no material impact on performance. Additionally, open-box products may not come in their original packaging and non-essential parts or accessories may be missing (as identified on each individual product). Open-box products are covered under the Therabody Open-Box Limited Warranty, exceptions may apply. ProCare, personalization and free digital courses are unavailable. Open-box products are final sale and not eligible for returns.
Open-box products are exclusively available on www.therabody.com, where the factors mentioned above are accounted for in the savings customers see. Open-box products are not eligible for additional promotions or discount offers.
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