If you experience any issues with your G3PRO, try the following solutions:

Difficulty turning on the G3PRO

Please ensure that the battery is fully charged. Each battery takes approximately 75 minutes to completely charge.

If your device will not turn on with either fully charged battery, and the battery is correctly inserted, your device may need to be replaced. Please send our Customer Experience Team an email at info@theragun.com describing your issue. Make sure to include the serial number and the order number in the email. We will be more than happy to assist you.

Unable to remove the battery

To remove the battery, push up the sliding button to release the battery from the device. If you are still unable to remove the battery, please send our Customer Experience Team an email at info@theragun.com describing your issue. Make sure to include the serial number and the order number in your email. We will be more than happy to assist you.

The G3PRO is overheating

The G3PRO will naturally get warmer during extended use. However, if your G3PRO is overheating or feels too hot for normal use, stop using immediately and send our Customer Experience Team an email at info@theragun.com describing your issue. Make sure to include the serial number and the order number in your email. We will be more than happy to assist you.

Unable to change the arm position

If you are experiencing any issues while trying to adjust the arm of your G3PRO, make sure you are completely pushing in the black button, located in the middle of the metal blue plate. If you have done this and you are still unable to adjust the arm of the G3PRO, please send our Customer Experience Team an email at info@theragun.com describing your issue. Make sure to include the serial number and the order number in your email. We will be more than happy to assist you.

Attachments

We highly recommend replacing your G3PRO’s Attachments every 60-90 days.

For additional questions, reach out to our Customer Experience Team at info@theragun.com. We’re happy to help.

Please be sure to include your serial number, order number, and the email associated with your purchase. It’s helpful if you can include pictures or a short video of the issue you have as well.

For Amazon purchases please provide us with the order number located within your account (example: 123-87654321-123456). We look forward to hearing from you and will be in touch with you shortly.