We want you to love your Theragun as much as we do. If there is any reason you are not satisfied with your Theragun, you have 30 days to return it with a money-back guarantee.
1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Experience Team via email at firstname.lastname@example.org.
2. Once we receive your email, a member of our team will provide you with a Return Authorization Form to complete and send back to us. The form MUST be included with your return. Please keep in mind, we do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.
4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.
All orders US orders must ship returns to Long Beach, California, USA. Exact return addresses will be provided by our customer experience team during the return process.
If you have any questions or concerns, please do not hesitate to contact us at email@example.com. We’re happy to help.