To have the Therabody device or a part repaired or replaced under this Limited Warranty, purchaser must contact Therabody’s Customer Experience Team prior to returning any product for warranty service. Therabody will not reimburse purchasers for service performed by others. Unless otherwise instructed by Therabody, the product must be delivered, freight prepaid, in either its original packaging or packaging affording an equal degree of protection to the facility specified by Therabody. Please note all warranty returns must include the completed Return Authorization Form.Before receiving warranty service, Therabody may require that purchaser furnish proof of purchase details, respond to questions designed to assist with evaluating potential issues, and follow Therabody’s procedures for obtaining warranty service. If Therabody determines that the problem with the product is not due to a manufacturing defect due to materials and/or workmanship, the product is not properly returned to Therabody, or otherwise does not qualify for warranty repair, then the purchaser will be responsible for all costs incurred by Therabody necessary to return the product. Therabody reserves the right to change the method by which Therabody may provide warranty service, and a product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. Purchaser may be responsible for shipping and handling charges if the product cannot be serviced in the country it is in. For service in a country that is not the country of purchase, purchaser will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. If ProCare was purchased for the product, please refer to the service plan for the coverage, duration and terms of service as they are not governed by this Limited Warranty.

If a claim is submitted to Therabody during the Warranty Period in accordance with this Limited Warranty, Therabody will, at its option: (i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, or (ii) replace the product with the same model formed from new and/or previously used parts that are equivalent to new in performance and reliability. Any replacement product provided under this Limited Warranty may vary in the color and/or cosmetic design from the original product and may not include any original engraving or similar customization. Therabody reserves the right to replace any discontinued product with a new product of comparable value and function. A replacement product assumes the remaining warranty of the original product, or thirty (30) days from the date of replacement, whichever is longer. For international service, Therabody may repair or replace products with comparable products and parts that comply with local standards.