How do I reset and pair my PowerDot to a new phone/device?

Pair to a new Apple phone/device

Perform a full factory reset before attempting to pair following the 2 steps below:

1. Reset the PowerDot(s)

  • Turn the PowerDot(s) on
  • Once on, press and hold the power button until the white LED Light begins to blink and turns off

2. Begin the Re-pairing process

  • Open PowerDot app
  • Tap on “My Devices” tab
  • Tap on ""Add Device""
  • Turn on PowerDot
  • Tap on Continue
  • Tap on “Pair” from Bluetooth Pairing Request
  • Repeat steps III – VI for a Duo

If any of these are missed, you could end up with connectivity issues.

Pair to a new Android phone/device

Perform a full factory reset before attempting to pair, please follow the 2 steps below:

1. Reset the PowerDot(s)

  • Turn the PowerDot(s) on
  • Once on, press and hold the power button until the white LED Light blinks and turns off

2. Begin the Re-pairing process

  • Open PowerDot app
  • Tap on “My Devices” tab
  • Tap on ""Rescan""
  • Turn on PowerDot – Only turn one on at a time for Duo
  • Wait for pairing to complete
  • Repeat steps III – V for a Duo

If any of these are missed, you could end up with connectivity issues.